Their ops dept need to be retrained to speak and respond professionally. They called my home at 8am and I picked up so that the ringing would not wake up my daughter - the CSR (Ronnie) was so rude to tell me that 8am is not too early to call after I told him it was, and then he insisted to ask for a person that doesn't live here, and he accused me of lying!
We rec'd no recourse or apology from him nor his higher-ups on several attempts.
Their website is actually: www.iqor.com (we found out on our own - so maybe you can use info.
here to file a complaint as they (several supervisors and managers) did not want to give us names nor numbers to file a complaint.