Anonymous
map-marker Houston, Texas

Payroll question about payactiv deduction

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No one answered the phone for my concerns.. I will try and call another time but I need this issue corrected
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Timmiah M

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Verified Reviewer
| map-marker Shreveport, Louisiana

Job Complaint

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Hey, my name is Timmiah Mester I have been working at Iqor for 3 weeks not actually 3 weeks and 2 days. The problem started in training when I signed my new hire packet I was told that we were doing 6 weeks of on-site training after the 3rd day on site we were told the at everyone was going home with equipment next week.

So we are training from home now this is the 2nd week of training second day yesterday we were told that we would have to take phone calls Thursday we wasnt supposed to take calls until next Tuesday. We have not finished training we have not Finished WBTs we have NOT been properly trained at all I have been working in the call center field for 5 years and never experienced anything like Iqor in my life . We havent finished any of the lesson but yet we have to take phone calls because the Texas,Plano location only have 3 trainers. They have more New Hires than they do trainers so this is forcing everyone to move at a high risk pace.

No one is properly trained due to the fact that the 3 trainers are running around like chickens with their heads cut off trying to maintain over 3 classes. I dont see a trainer position open at all !!! I just wanted to bring awareness to how this company is being ruined by unprofessional training. We are being under paid being the circumstances of our job description thats constantly changing everyday we log in our computers from home.

If the training was going to be cut short we should have been trained on site. I have ran into a couple of problems with this job and I did email HR .

She responded and handled my issues but I decided to reach out to a more higher valued employee to handle these unfair circumstances. If you guys could kindly contact me by email Timmiah_mester@***.com or by my cell phone 469-601-****

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Loss:
$10
Cons:
  • Unprofessional
  • High expectations

Preferred solution: Let the company propose a solution

Jasmine B Wyg

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Verified Reviewer
| map-marker Meridian, Mississippi

Am I wrong?

Hey this is Jasmine Bryant I understand that the decision was made (of me being fired) however I have multiple witnesses around when on the call. As well as Toni who was the person who I asked if I needed to call him back.

It has been state multiple times that Robin doesn't take escalated calls and will press us to de escalate the calls.. There was other agents yesterday who took calls and requested her to speak to a customer and she forced them to de escalate... I asked Toni did I need to call him back and she stated no... so when it comes to the decision I think that it should be reviewed because I asked a supervisor questions regarding the call and also asked if I needed to call him back...

so can you please take this in consideration.

I love my job and was thinking that I was doing great. I don't see why after asking higher management I get the consequences of being misled.

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Deborah P Fnv

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Verified Reviewer
| map-marker Nashville, North Carolina

Work from home

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I went through the long interview process just to be hired then toldI have to pay $150 to get my equipment and for a background check. That should be told at the beginning of the interview. I have been out of work so I don't know how y'all think I should get that kind of money to pay y'all to be able to work there. I want the job but I don't have that kind of money, and if y'all are going to refund it why not just keep it out of my pay?
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Preferred solution: Let the company propose a solution

User's recommendation: Find out about hide fees.

TaShayla M Itj

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Verified Reviewer
| map-marker Waco, Texas

Payroll issues

There is no number to call if there are any issues, I havent received my check I worked for 3 weeks..
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User's recommendation: ADP app is not always good

Paul T Hpm

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Verified Reviewer
| map-marker Pasadena, Texas

Paycheck

I never received my last check plus im disabled and can't drive. Can we get this corrected or I get a calll back.
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Preferred solution: my last check

Anonymous
map-marker Charlotte, North Carolina

Employment

I haven't received a call from anyone from the HR dept to assist me with what I need help with..I need someone from the HR dept to contact me at 704-492-**** regarding my previous employment with the company/401K information...
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Anonymous
map-marker Charlotte, North Carolina

Careers

Trying to get in touch about a fully remote job, without the training in person. Was told there was no full remote position yet but then got an email that there was.
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Jefry Yrp
map-marker Sumter, South Carolina

Work from home position

I called and No answer the phone, however I did leave a message. Hope I will receive a call back soon
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Anonymous
map-marker Spring, Texas

To ask about a rehire

I dont have nothing bad to say about iqor I just wanted to know if I can be rehired . I liked working there I just made a mistake one day on a call and I was fired.
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Anonymous
map-marker Tyler, Texas

To see if I'm eligible for rehire

Nothing has happened one person says Im eligible for rehire for capital one then another person says no Im not eligible . I just need correct information
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Shyteria J
map-marker Miramar, Florida

Poor Communication.

Hi my name is Shyteria Jenkins an I was hired to start work on may 16th at the Crestview location but my recruiter has not contact me regarding the process. I also got a text to sign in but currently I cannot get into my email address to get my domain ID so Im trying to contact someone to see if I can get it from them until I can open my email I have not got any process and nobody is answering. Im just trying to start work .
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Preferred solution: Talk to someone

Jessica N Acf
map-marker Raleigh, North Carolina

Hard to get in touch with

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No one answers , all lines just say leave a A voicemail, when thats what emails are for , emails dont get replied to , iqor takes care of customers but employees are non existent apparently
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Cons:
  • This is ridiculous
Latoya T Bpo
map-marker New York, New York

I would like to know the next step to working on may 16th

Hi my name is Latoya Tubbs an I was hired to start work on may 16th but my recruiter has not contact me regarding the process.
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Preferred solution: Start work on may 16th

Anonymous
map-marker Oakwood, Georgia

Drug testing

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Supposed to sent me emails for doing a Drug Test. I got 2 emails one was sent to my Junk mail which had expired. Then had to do another Background Check. Then they sent me another Email which was directed at Midnight on a Friday for its only good for 48 hrs and by the time I called Monday it expired and I still have not got a new Drug Test . What is going on? I have called several times and no one calls me back.
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User's recommendation: Not sure about working for this Company no way to Communicate with anyone.